Privacy notice

Summary of how we use your data

  • We use your personal data to provide financial and other support to you and your partner and immediate family if required, and to keep in contact with you for these purposes.
  • Some data may be shared with service providers including Bulstrode Oncology Unit, Guernsey Social Security (who organise travel) travel agents St John Ambulance and taxi firms.
  • Where we rely on your consent you can withdraw it at any time.
  • Amongst the data we collect from you may be medical (including treatment) information. We will hold this where you (or your parent) have given consent so that we can ensure we are aware of your condition and that you are supported appropriately.

What does this policy cover?

This policy describes how the Guernsey Society for Cancer Relief (also referred to as “we” or “us”) will make use of the data we handle in relation to those we support.
It also describes your data protection rights, including a right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section.

What information do we collect?

For those we support, we collect and process personal data from you or your parent, carer or guardian when you first receive assistance. This includes:

  • your name and date of birth,
  • your gender,
  • your home address, email address and phone number;
  • your payment and/or bank account details, where you provide these so that we can reimburse
  • your medical conditions or disability, where you provide this to us with your (or your parent’s) consent to ensure we are aware of any support we may need to provide.

Some information will be generated as part of your involvement with us, such as travel and accommodation records.

What information do we receive from third parties?

Sometimes, we receive information about you from third parties. For example, if you are a child, we may be given information about you by your parent or guardian.
We may receive information relating to your requirements or needs from medical or support staff at Bulstrode Oncology Clinic or from others concerned with your care. We may also receive information from Guernsey Social Security in respect of your or your family’s travel needs.

How do we use this information, and what is the legal basis for this use?

We process this personal data for the following purposes:

  • To provide you and your partner and family (if any) with financial and other support.
  • Where you give us consent:
    – we may handle medical or disability information you or your parent, carer or guardian provides to us, to ensure we support you appropriately;
    – on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
  • For purposes which are required by law:
    – we will maintain records such as health and safety records and accounting records in order to meet specific legal requirements;
    – we may respond to requests by government or law enforcement authorities conducting an investigation.

Withdrawing consent

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above.

Who will we share this data with, where and when?

Some information may be shared with Bulstrode Oncology Unit, Guernsey Social Security (as providers of travel arrangements) travel agents and other service providers such as St John Ambulance and taxi firms.
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
Personal data will also be shared with third party service providers, who will process it on our behalf for the purposes identified above.

What rights do I have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us in a structured, machine readable format.
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.
To exercise any of these rights, you can get in touch with us using the details set out below. lf you have unresolved concerns, you have the right to complain to the Office of the Data Protection Commissioner.

How do I get in touch with you?

We hope that we can satisfy any queries you may have about the way we process your data. lf you have any concerns about how we process your data, you can get in touch with the Chairman of the charity, Peter Atkinson, at or by writing to him at Granite Lodge, Rue de L’Issue, St Peters, Guernsey GY7 9JE or by telephone 07781 113411.

How long will you retain my data?

We process the majority of your data for as long as you are receiving financial or other support from us and for 2 years after this.
We will retain information held to maintain statutory records in line with appropriate statutory requirements or guidance.

Transfers to other Jurisdictions

We will not transfer your data to another jurisdiction.

Special Category Data

We may hold Special Category Data in order to provide our services to you. This includes medical and health information.